Refund policy

1. Renewal cancellation

You may cancel automatic renewal from your account. Cancellation prevents the next charge but does not remove access during the already paid period. Partial periods are normally not prorated.

2. First purchase

You may voluntarily request a refund of the first payment within 7 calendar days after the charge. We may reject requests involving evident abuse, fraud, repeated prior refunds, or serious breaches, without affecting mandatory legal rights.

3. Renewals

Processed renewals are not automatically refundable. However, we will review requests submitted within 5 calendar days after the charge when there has been no substantial use since renewal, an operational error exists, or applicable law requires a refund.

4. Cases always eligible for review

• Duplicate charge.
• Amount different from what was confirmed at checkout.
• Charge made after an effective cancellation.
• Prolonged inability to access the service due to a failure attributable to poolcod.
• Unrecognized transaction, subject to security verification and Wompi or card issuer processes.

5. How to request a refund

Contact official poolcod support on Discord and include your account email, date, plan, transaction reference or identifier, reason, and relevant evidence. Never send the full card number or CVC.

6. Timing and currency

If approved, we will request the refund to the same payment method. Wompi and the issuing bank determine the final posting time, which may take several business days. Although prices are visually displayed in USD, the refund corresponds to the amount actually processed in COP; foreign exchange variations by the user’s bank are not controlled by poolcod.

7. Chargebacks

We recommend contacting us before initiating a chargeback so we can resolve the issue. This does not limit your right to contact the issuer, Wompi, or a consumer protection authority.